1. Certificate Delivery
    I need another copy of my certificate. How can I get one?
    If you have lost your certificate or it contains incorrect information, you may contact a customer support representative at 1-800-723-1955 to request a certificate reprint.
    What certificate delivery options do I have?
    We offer various delivery options. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services for an additional cost. Overnight Morning delivery costs an additional $24.95 and will be delivered the next business day before 12 PM. Overnight delivery costs an additional $17.95 and will be delivered the next business day before 5 PM. Two-day express delivery costs an additional $9.95 and will be delivered the second business day before 5 PM. If you live in a rural area, delivery delays may occur.
    How long does it take for my certificate to be delivered?
    Our certificates are processed Monday-Friday at 3 PM Pacific Time. Users completing after 3 PM will be processed the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee.
    My certificate is due today. Can I still take your course?
    Time allowed for completion of courses and deadlines for submitting certificates of completion vary from court to court. We urge you to contact your court for this information to avoid taking this course and not receiving credit from the court.
    Do you send my certificate directly to the court?
    Each court has specific requirements for the processing of certificates. In most cases, we send the certificate directly to the student. You may have the option of having the certificate sent directly to the court on your behalf. However, this can only be done using one of our premium delivery services. We will not send a certificate to the court using regular mail as we have no way of verifying that the court actually received your certificate. Please call a customer support representative at 1-800-723-1955 if you have questions.
  2. Course Eligibility
    I'm not sure if I'm eligible for traffic school. How do I find out?
    If you have a California Driver License or Permit California state law allows you to dismiss one traffic ticket per eighteen months by taking a California-approved driving safety course (the Course offering by trafficschoolcalifornia.org - "I DRIVE SAFELY™" is a California-approved driving safety course).
  3. Course Payment
    How do I make my payment?
    You may make your payment online by using a credit card, bank debit card with a Visa/MasterCard logo, or a personal check through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 1-800-723-1955 to make your payment over the phone.
    What if I do not want to enter my credit card number online?
    You can contact our customer support representatives at 1-800-723-1955 to make your payment over the phone.
    What credit cards do you accept? Can I use my debit card?
    You may submit payment using a credit card, bank debit card with a Visa or MasterCard logo, or a personal check through our secure server. We accept Visa, MasterCard, American Express, and Discover. You may also submit your payment information over the phone with a customer support representative. To pay over the phone, please contact us at 1-800-723-1955.
  4. General Information
    Do I need any special software to take this course?
    You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and most other browsers. There is no software to download and nothing saved to your hard drive. Some courses use the Macromedia Flash plug-in. This product is free and can be downloaded and installed at registration.
    I forgot my password. How can I find out what it is?
    Contact our customer support representatives at 1-800-723-1955.
    How long will it take me to complete the course?
    California traffic school is eight (8) hours by statute so the course will take eight hours. You can start and stop the course as much as you would like to.
    Is there a time limit to complete this course?
    You must complete the course within 180 days of registration. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund.
    How much does the course cost?
    $14.95 total cost with no hidden fees. We are the ONLY 501(c)(3) NON-PROFIT ORGANIZATION offering Traffic School in California on the web! Unlike other schools, we are not motivated by profit, but by a desire to offer the best traffic school at the best price! Also, we will never sell your information to a third party, and we do not keep your credit card information on file. We respect your privacy and treat you as we would want to be treated.
  5. Policies & Procedures
    What is the course cancellation/refund policy?
    A full refund will be made to any student who cancels the enrollment contract prior to attempting the final examination. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund. All registration fees paid are due and refundable when the course of instruction is discontinued by the school, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representation made by the owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination.
    What is the operation and conduct policy?
    No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.
  6. Starting the Course
    Do I need to save my work? Do I have to do the course in one sitting?
    You do not need to save your work. You don't have to complete the course in one sitting - our website remembers the section you last completed and puts you right back where you left off.
  7. Technical
    Is your website secure?
    Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit.
    The pages on your site are not loading, what do I do?
    If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet traffic is not as heavy. If you are still having problems, you may call customer support at 1-800-723-1955.